Refund Policy

Last updated: August 2026

At Aloginei, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Downloadable digital products
• Items marked as final sale
• Personalised or custom-made items

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account, then contact your card company or bank. If you've done all of this and still have not received your refund, please contact us at aizawa11230640@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at aizawa11230640@gmail.com.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to our error.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Contact Us

If you have any questions about our Refund Policy, please contact us at aizawa11230640@gmail.com.