Return and Refund Policy

Return and Refund Policy

Last updated: June 26, 2026

Thank you for shopping at Ninja Shop (operated by Ninja Shop). We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Items that have been used, damaged, or altered after delivery
  • Perishable goods

3. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 5–10 business days.

4. Your Rights Under UK Consumer Law

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods (cooling-off period) without giving any reason. To exercise this right, please contact us at contacto@ninjashop.shop.

5. Exchanges

If you need to exchange an item for a different size or colour, please contact us at contacto@ninjashop.shop and we will do our best to assist you.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at contacto@ninjashop.shop with details and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

7. How to Return an Item

  1. Email us at contacto@ninjashop.shop with your order number and reason for return
  2. We will provide you with return instructions
  3. Pack the item securely and send it to the address provided

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us: